{"id":487,"date":"2026-05-23T01:45:00","date_gmt":"2026-05-23T01:45:00","guid":{"rendered":"https:\/\/casecollection.ca\/?page_id=487"},"modified":"2026-06-26T19:27:24","modified_gmt":"2026-06-26T19:27:24","slug":"politique-de-remboursement-et-retours","status":"publish","type":"page","link":"https:\/\/casecollection.ca\/fr_ca\/politique-de-remboursement-et-retours\/","title":{"rendered":"Politique de Remboursement et Retours"},"content":{"rendered":"\n\n<div class=\"casecollection-legal-wrapper\">\n    <h1 class=\"legal-page-title\">Politique de Remboursement et Retours<\/h1>\n    \n    <div class=\"legal-section\">\n        <h2>1. Annulations et Modifications<\/h2>\n        <p>Vous disposez d\u2019un d\u00e9lai strict de <strong>1 heure<\/strong> apr\u00e8s le passage de votre commande pour demander une modification ou une annulation. Pass\u00e9 ce d\u00e9lai, le processus de fabrication de votre coque commence automatiquement; par cons\u00e9quent, aucune modification, annulation ou remboursement ne pourra \u00eatre accept\u00e9.<\/p>\n    <\/div>\n\n    <div class=\"legal-section\">\n        <h2>2. Produits Personnalis\u00e9s (Changement d\u2019avis ou erreur de mod\u00e8le)<\/h2>\n        <p>Chaque produit \u00e9tant fabriqu\u00e9 sur demande, le droit de r\u00e9tractation, de retour ou d&rsquo;\u00e9change <strong>ne s\u2019applique pas<\/strong> aux biens confectionn\u00e9s selon les sp\u00e9cifications du consommateur. Nous n\u2019acceptons aucun retour, \u00e9change ou remboursement si vous changez d\u2019avis ou si vous s\u00e9lectionnez le mauvais mod\u00e8le de t\u00e9l\u00e9phone lors de votre commande. Nous vous invitons \u00e0 double-v\u00e9rifier le mod\u00e8le exact de votre appareil avant de valider votre paiement.<\/p>\n    <\/div>\n\n    <div class=\"legal-section\">\n        <h2>3. Variations de Couleurs et d\u2019Impression<\/h2>\n        <p>Veuillez noter qu\u2019une <strong>l\u00e9g\u00e8re variation de teinte<\/strong> peut survenir entre l\u2019aper\u00e7u visuel sur votre \u00e9cran (en raison du calibrage des couleurs et de la luminosit\u00e9 de chaque appareil) et le produit physique final imprim\u00e9 par sublimation. Ces nuances mineures sont inh\u00e9rentes au processus technique d&rsquo;impression et ne constituent en aucun cas un d\u00e9faut de fabrication.<\/p>\n    <\/div>\n\n    <div class=\"legal-section\">\n        <h2>4. Produits D\u00e9fectueux ou Erreurs de Fabrication<\/h2>\n        <p>Si votre produit arrive endommag\u00e9 (dommages li\u00e9s au transport) ou si nous avons commis une erreur dans le mod\u00e8le ou le design envoy\u00e9 :<\/p>\n        <ul>\n            <li>Vous disposez d\u2019un d\u00e9lai maximal de <strong>3 jours<\/strong> apr\u00e8s la r\u00e9ception de votre commande pour nous le signaler.<\/li>\n            <li>Veuillez nous contacter via notre <a href=\"\/fr_ca\/contact\/\">formulaire de contact<\/a> en joignant une photo claire du produit re\u00e7u, ainsi que votre num\u00e9ro de commande.<\/li>\n            <li>Apr\u00e8s v\u00e9rification et validation par notre \u00e9quipe, nous proc\u00e9derons soit au remplacement gratuit de votre coque (frais d&rsquo;exp\u00e9dition \u00e0 notre charge), soit au remboursement int\u00e9gral sur votre mode de paiement initial.<\/li>\n        <\/ul>\n    <\/div>\n<\/div>\n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-487","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/casecollection.ca\/fr_ca\/wp-json\/wp\/v2\/pages\/487","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casecollection.ca\/fr_ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/casecollection.ca\/fr_ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/casecollection.ca\/fr_ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/casecollection.ca\/fr_ca\/wp-json\/wp\/v2\/comments?post=487"}],"version-history":[{"count":4,"href":"https:\/\/casecollection.ca\/fr_ca\/wp-json\/wp\/v2\/pages\/487\/revisions"}],"predecessor-version":[{"id":2870,"href":"https:\/\/casecollection.ca\/fr_ca\/wp-json\/wp\/v2\/pages\/487\/revisions\/2870"}],"wp:attachment":[{"href":"https:\/\/casecollection.ca\/fr_ca\/wp-json\/wp\/v2\/media?parent=487"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}