1. Introduction

At CaseCollection, protecting your privacy is our top priority. This policy outlines how we collect, use, and safeguard your personal information in compliance with Quebec’s Law 25, Canadian federal laws (PIPEDA), and Canada’s Anti-Spam Legislation (CASL).

2. Information Collected

We only collect the information necessary to process your orders and improve your shopping experience:

• Identity: First and last name.
• Contact: Email address and phone number.
• Shipping: Full address for the delivery of your cases.
• Payment: Transactions are securely processed by Stripe. We do not store any credit card information on our servers.

3. Use of Data

Your information is strictly used for:

• Processing and shipping your custom orders.
• Communicating with you regarding order tracking or customer service.
• Improving our products and website functionality.
• Sending you, with your explicit consent, marketing communications such as promotions, discount codes, and product updates, through our newsletter platform (MailPoet).

4. Third-Party Sharing

We never sell your data. We only share information with trusted partners essential to our service:

• Stripe: For secure payment processing.
• Canada Post / Delivery Services: For shipping your orders.
• MailPoet: For managing our email communications and newsletter, only for subscribers who have opted in.

5. Cookies

Our website uses cookies for essential technical functions. For analytical or marketing cookies, your explicit consent is requested via our cookie consent banner.

6. Your Rights

Under Law 25 and PIPEDA, you have the right to access your personal information, request corrections, demand deletion, or withdraw your consent at any time. You may also unsubscribe from our marketing communications at any time by clicking the unsubscribe link included in every email, or by contacting us directly.

7. Data Retention

We retain your personal information for as long as necessary for the purposes described in this policy, or as required by applicable law. Email addresses used for marketing purposes are retained until you withdraw your consent.